Terms of Service
Last updated: August 1, 2026 · Version v1-2026-08-01
These Terms of Service ("Terms") govern your use of Austin Pool Bros ("we," "us," or "our") website, customer portal, and pool services. By requesting a quote, creating an account, or subscribing to service, you agree to these Terms and our Privacy Policy.
1. Services
We provide residential pool maintenance, one-time cleaning, repairs, inspections, and related services in Austin, West Lake Hills, Rollingwood, Bee Cave, Lakeway & Cedar Park. Service scope, visit frequency, and pricing depend on your pool, location, and the plan or estimate you accept.
2. Quotes and estimates
Online quotes and price ranges are estimates based on the information you provide. Final scope and pricing may be confirmed after we see your pool. We may recommend a different service (for example, a one-time clean before weekly maintenance) when conditions require it.
3. Subscriptions and billing
- Weekly maintenance subscriptions are billed monthly unless otherwise agreed in writing.
- Payment method on file: When you subscribe, you authorize us to store your payment method and charge it according to your plan.
- First visit: When you subscribe, we save your payment method and schedule your first service visit. You are not charged for recurring service until billing starts after that visit, as described at signup.
- Intro pricing: Promotional intro rates apply for the stated intro period after billing begins. When intro pricing ends, your ongoing rate will be set with you based on your pool and service area.
- All-inclusive pricing: Unless we say otherwise in writing, quoted maintenance rates include standard chemicals, supplies, and applicable taxes for routine service. Extra work outside normal maintenance may be quoted separately.
- Failed payments: If a charge fails, we may retry payment, suspend service, or cancel your subscription until the balance is resolved.
4. Cancellations
You may cancel recurring service according to the notice period shown in your customer portal or communicated by our team. Cancellation stops future scheduled visits and recurring charges after the effective date. Fees for completed visits or approved work already performed remain due.
5. Your responsibilities
- Provide safe access to the pool and equipment (gates, codes, pets, etc.).
- Keep contact information current.
- Notify us of hazards, equipment issues, or changes that affect service.
- Ensure pool equipment is in reasonably safe operating condition.
6. Service area
We serve a defined geographic area. If your address is outside our service area, we may decline subscription or schedule service. Service area rules may change over time.
7. Limitation of liability
To the fullest extent permitted by law, Austin Pool Bros is not liable for indirect, incidental, or consequential damages. Our total liability for any claim related to services is limited to the amount you paid us for those services in the three months before the claim arose, except where Texas law requires otherwise.
8. Changes
We may update these Terms from time to time. The "Last updated" date at the top will change when we do. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
9. Contact
Questions about these Terms: Austin Pool Bros · hello@austinpoolbros.com · (737) 394-0744