Privacy Policy

When you request a quote or use our customer portal, we may collect your name, email address, phone number, pool address, and details about your pool and service needs.

If you sign in, we also store account information needed to provide service, such as visit history, billing details, and notification preferences.

• Provide quotes and schedule pool service
• Send account access links to your customer portal
• Respond to questions about your pool or visits
• Improve our website, portal, and customer experience
• Diagnose technical issues and understand how our tools are used

We use PostHog to understand how visitors use our website and customer portal. This includes page views, feature usage, and session recordings that show how you interact with our site.

When you sign in, we link your browsing session to your account in PostHog using your name, email, phone number, service address, and role (for example, customer, technician, or admin). This helps our team find and review session replays when troubleshooting or improving the product.

Session recordings may capture on-screen content, including form fields and text you type, so we can see what you experienced. We use this data to improve our services, not to sell your information. We do not share PostHog data with third parties for their marketing.

You may contact us to ask questions about this data or request that we delete information associated with your account, subject to records we must keep for legal or billing purposes.

If you opt in on our quote form, we may send text messages about your quote and service updates. Message frequency varies. Message and data rates may apply.

Opt-in language (version v1-07-30-2026): I agree to receive text messages from Austin Pool Bros about service updates, scheduling, and visit reminders. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at hello@austinpoolbros.com or (737) 394-0744.

We do not sell your phone number or personal information to third parties for their marketing.

We send transactional emails such as magic sign-in links and quote summaries. You can contact us to update or delete your information.

See also our Terms of Service.

Austin Pool Bros · hello@austinpoolbros.com · (737) 394-0744